Refund policy

We want you to feel good about your purchase from UpRise Finds. If something isn’t right, please contact us within 14 days of delivery so we can help.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition and packaging. Proof of purchase is required.

Non-returnable items

For health, hygiene, and customization reasons, certain items may not be eligible for return, including:

  • opened or used beauty, skincare, or personal-care products
  • intimate or hygiene-sensitive items
  • personalized or made-to-order products
  • print-on-demand products unless they arrive damaged, defective, or incorrect
  • clearance or final-sale items where clearly marked

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item and packaging. We’ll work with you to arrange a replacement, refund, or other appropriate solution.

Return shipping

Unless the item was damaged, defective, or sent incorrectly, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Please do not send products back without contacting us first. Some products are fulfilled by different suppliers and may require a specific return address.

Refunds

Once an approved return is received and inspected, we’ll notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders may be canceled only if they have not yet entered processing or fulfillment. Because some products begin fulfillment quickly, cancellation cannot always be guaranteed.

Exchanges

The fastest way to exchange an eligible item is to contact us first so we can determine the correct return and replacement process.

Contact

For return or refund questions, contact us through the customer-service email listed on our website.

One thing I would not do is promise a blanket 30-day return policy yet. With Collective, dropshipping, and later POD, 14 days from delivery gives us a much safer starting point while still being reasonable for customers.

Also important: we should check the return rules for each supplier we keep, because your store policy should never promise something your supplier won’t honor.